Frequently Asked Questions


Delivery

Delivery fees and coverage

Orders from Lebanon: delivery will be 3$ to all Lebanon with free delivery for any order above 30$. 

Order from Dubai: delivery will be 5$ with a minimum order amount of 30$.

How long does it take to receive an order?

Order to Lebanon: Our aim is to process and ship your order within 2-5 business days of receipt. 

Order to Dubai: Our aim is to process and ship your order within 2-8 business days of receipt. 

How do I track my package/order?

Once your order is shipped, you will receive a shipment notification e-mail & SMS informing you which of our logistics company will be handling your order, and containing a tracking number that you can input on our shipping partner’s website.

Can I order by phone?

Orders from Lebanon: We recommend to purchase directly from the website, but you can call us on 00961 1 411459 or WhatsApp 00961 3 006659

International Orders: Purchase directly from the website is the only available option. 

Billing

What kind of payment methods do you accept?

Orders from Lebanon: we accept Cash on delivery or payments by debit/credit card. 

International Orders: We accept debit and credit cards payments. 

Card Types accepted are Visa and Master cards. 

Orders

Can a product be sold although you added it to your cart?

Yes, The product will be considered yours only after you check out and paid for it. so act fast!

Can I order if I am a minor

NO! By visiting the website you represent that you are of legal age to use this site, or otherwise that you have taken your parent’s or guardian’s permission to use this site and the services.

What is the minimum amount needed to process the order?

Order from Lebanon: The amount of your order should be minimum 4$ else it will be automatically cancelled. 

International Orders The amount of your order should be minimum 30$ else you will not be able to process the order. 

Can I hold an order or postpone the delivery?

No. Orders are automatically processed and delivered as per the delivery terms. If the request was mentioned in the notes the order might be cancelled without prior notice.

Reasons for not processing my order?

Your order will NOT be processed and may be cancelled without prior notice for the following reasons:

  • * No answer on mobile number submitted or invalid phone number
  • * Request to postpone the delivery or hold order
  • * Order placed by a minor
  • * Address provided is incomplete or not clear
  • * Delivery time outside working hours
  • * Order amount is less than the minimum order amount specifed (without delivery charge)

How do I know the quality of the products is good?

We make sure that we are giving quality products to our customers. 
You can check the high ratings and recommendations received from our customers on our Facebook page.  
We also post regularly the stories we receive from our customers on Instagram. 
 
Make sure to follow us :) 

How can I make changes to my order?

If the order wasn’t shipped yet, you can contact us by e-mail:  by phone on 00961 1 411459 or WhatsApp 00961 3 006659 and we will inform you if change is possible based on the status or your order. 


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